Analytics-driven automation for ITSM, the hub of the enterprise

Delivering Smart Service Management in a Digital World

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As the main interface between IT and its consumers, a modern service experience is key. And when service management—the delivery hub of the digital enterprise—must meet, or exceed, very high expectations, you need an interface that helps you deliver on those zero wait-times and personalized experiences.

Tune into this video to examine an analytics-driven service management automation suite that takes advantage of machine learning to deliver a responsive and engaging experience. Its search-driven interface can accelerate agent productivity, reduce ticket volumes, and more. 

Vendor:
MicroFocus
Premiered:
Dec 4, 2017
Format:
HTML
Type:
Webcast
Language:
English
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