Case study: Automated ITSM tool enables mobile incident response

ChatOps Smart Communications at University of Pretoria

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With 150,000 end users to service, the University of Pretoria desperately needed a new means of collaborating across multiple departments and systems, in what was previously a siloed IT environment.

Using Micro Focus Service Manager ChatOps, the University of Pretoria was able to optimize its IT service management with a tool that allows IT staff to communicate anywhere and respond instantly.

Tune into this video to learn more about this automated ITSM platform, which for the university resulted in a 61% increase in meaningful updates, an 18% improvement in mean time to repair, and more.  

Vendor:
MicroFocus
Premiered:
Jan 2, 2018
Format:
HTML
Type:
Webcast
Language:
English
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