Home
Case study: Automated ITSM tool enables mobile incident response

Case study: Automated ITSM tool enables mobile incident response

ChatOps Smart Communications at University of Pretoria

With 150,000 end users to service, the University of Pretoria desperately needed a new means of collaborating across multiple departments and systems, in what was previously a siloed IT environment.

Using Micro Focus Service Manager ChatOps, the University of Pretoria was able to optimize its IT service management with a tool that allows IT staff to communicate anywhere and respond instantly.

Tune into this video to learn more about this automated ITSM platform, which for the university resulted in a 61% increase in meaningful updates, an 18% improvement in mean time to repair, and more.

Vendor:: MicroFocus
Premiered:: Jan 2, 2018
Format:: HTML
Type:: Webcast
Language:: English

Already a Bitpipe member? Login here

Download this Webcast!

Corporate E-mail Address:
You forgot to provide an Email Address.

This email address doesn’t appear to be valid.

Please provide a Corporate E-mail Address.

This email address is already registered. Please login.

You have exceeded the maximum character limit.
First Name:
You forgot to provide your first name.

You have exceeded the maximum character limit.
Last Name:
You forgot to provide your last name.

You have exceeded the maximum character limit.
Company Name:
You forgot to provide a company name.

You have exceeded the maximum character limit.
Job Title:
You forgot to provide a job title.

You have exceeded the maximum character limit.
Seniority:
You forgot to select your seniority.
Job Function:
You forgot to select your job function.
# of employees:
You did not select the number of employees at your company.
Industry:
You did not select which industry you are in.
You did not select which industry you are in.
Address 1:
You did not provide a full local address.

You have exceeded the maximum character limit.
Address 2:
You have exceeded the maximum character limit.
City/Town:
You did not provide a full local address.

You have exceeded the maximum character limit.
Country:
You did not select the country you are from.
State/Province:

You did not provide a full local address.
Zip/Postal Code:
You did not provide a full local address.

You have exceeded the maximum character limit.
Phone:
You forgot to provide a phone number.

This phone number format is not recognized. Please check the country and number.

You have exceeded the maximum character limit.
- I agree to TechTarget’s Terms of Use, Privacy Policy, and the transfer of my information to the United States for processing to provide me with relevant information as described in our Privacy Policy.
Please check the box if you want to proceed.
- I agree to my information being processed by TechTarget and its Partners to contact me via phone, email, or other means regarding information relevant to my professional interests. I may unsubscribe at any time.
Please check the box if you want to proceed.