Case study: Automated ITSM tool enables mobile incident response

ChatOps Smart Communications at University of Pretoria

Cover

With 150,000 end users to service, the University of Pretoria desperately needed a new means of collaborating across multiple departments and systems, in what was previously a siloed IT environment.

Using Micro Focus Service Manager ChatOps, the University of Pretoria was able to optimize its IT service management with a tool that allows IT staff to communicate anywhere and respond instantly.

Tune into this video to learn more about this automated ITSM platform, which for the university resulted in a 61% increase in meaningful updates, an 18% improvement in mean time to repair, and more.  

Vendor:
MicroFocus
Premiered:
Jan 2, 2018
Format:
HTML
Type:
Webcast
Language:
English
Already a Bitpipe member? Login here

Download this Webcast!

By submitting your personal information, you agree that TechTarget and its partners may contact you regarding relevant content, products and special offers.

You also agree that your personal information may be transferred and processed in the United States, and that you have read and agree to the Terms of Use and the Privacy Policy.