Case study: Automated ITSM tool enables mobile incident response
ChatOps Smart Communications at University of Pretoria

With 150,000 end users to service, the University of Pretoria desperately needed a new means of collaborating across multiple departments and systems, in what was previously a siloed IT environment.
Using Micro Focus Service Manager ChatOps, the University of Pretoria was able to optimize its IT service management with a tool that allows IT staff to communicate anywhere and respond instantly.
Tune into this video to learn more about this automated ITSM platform, which for the university resulted in a 61% increase in meaningful updates, an 18% improvement in mean time to repair, and more.