Are you wasting time on tech support?

Biggest tech support time-wasters

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Is your support team bogged down by:
1) Requests from users that can’t accurately describe their problems,
2) The inability to efficiently relay information to other technicians,  or
3) Minor issues that still require a technical eye?

Most likely your answer is “a little bit of everything” if you’re like most of your peers. As a result, eliminating support roadblocks is a top priority across today’s fast-paced organizations, and remote support tools are evolving to address these pain points.

Inside this exclusive resource, explore an easy-to-use, quick-to-deploy cloud-based tool that helped your peers achieve a 75% increase in first-contact resolution rates – which boosted customer satisfaction and IT staff productivity. 

Vendor:
GoToAssist
Posted:
01 Feb 2018
Published:
01 Feb 2018
Format:
PDF
Length:
1 Page(s)
Type:
White Paper
Language:
English
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