Report: 89% of customers list great CX as key factor in decisions

Customer Service Report

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89% of respondents cited ‘Great Customer Experience’ as a key factor that helps them decide which company to do business with, according to a study by Zogby Analytics. That tops product quality and recommendations.

More options than ever before for similar products means customers value their experience with your company greater than ever before.

Delve into this study for other findings, such as:

  • 76% are unlikely to return after a poor CX
  • 58% won’t use a business that has poor CX
  • 54% prefer customer service over the phone
  • And more
Vendor:
Five9
Posted:
02 Feb 2018
Published:
30 Nov 2017
Format:
PDF
Length:
21 Page(s)
Type:
Research Content
Language:
English
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