60% of users say that support teams provide unsatisfactory service

Prioritize Support Services to Rise Above the Competition

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60% of users say that support teams provide unsatisfactory service, according to an IDC report. Many support teams are reactive rather than proactive, with nearly 30% of support providers valuing cost over customer satisfaction, per the report.

Take a step toward making your customers happy with advanced options, such as remote support tools, that can meet the needs of sophisticated users.

Vendor:
LogMeIn Rescue
Posted:
29 Jan 2018
Published:
29 Jan 2018
Format:
PDF
Length:
2 Page(s)
Type:
Research Content
Language:
English
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