5 help desk best practices

5 Ways to Eliminate Help Desk Fire Drills

Cover

Email, phone calls, ticket backlogs, and overdue reporting. These are all signs that your help desk is in trouble, without an efficient way to manage requests, data, and staff.

If your help desk is struggling to keep pace with business, there’s good news. Modern IT service management can transform the way your help desk works.

Learn about 5 best practices that will help get you to modern IT Service Management:

  1. Separate Incidents from Service Requests
  2. Provide Self-Service Options
  3. Deliver Anywhere, Anytime Access
  4. Automatically Track Assets
  5. Consolidate Redundant Applications
Vendor:
ServiceNow
Posted:
24 Jan 2018
Published:
24 Jan 2018
Format:
PDF
Length:
9 Page(s)
Type:
White Paper
Language:
English
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