How to create a unified IT service experience

From Multi-Channel to Unified Integrated Customer Experience

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Swiss Re, a leading and highly diversified global re-insurer, needed a way to enhance IT service experience. They created and launched their enterprise service management portal to 79 locations across 25 countries.

View this webinar to learn from Swiss Re’s lead and how they were able to:

  • Reduce the number of applications used for service management
  • Provide users with a unified, integrated experience to service their everyday needs
  • Track how many processes have been centralized, daily user and transaction stats and other key performance indicators that help them manage their success
Vendor:
ServiceNow
Premiered:
19 Jan 2018
Language:
English
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