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Building the Business Case for Transforming HR Service Delivery


Christus Health, a U.S. healthcare organization, had manual HR processes that led to confusion and an inconsistent application of policies. But a new HR system led to a 30% improvement in HR efficiency, per Forrester Research.

After their investment, Christus was able to update its HR portal, include an HR news section, and add HR text messaging that kept employees informed.

Hear a Forrester principal consultant describe how Christus’ move resulted in:

  • Savings of $90,000 per year in audit and compliance costs
  • Nearly $10 million saved over 3 years
  • Increased capacity equivalent to 48 full-time HR resources
19 Jan 2018

This resource is no longer available.