3 steps to build a customer journey map and boost loyalty

What is a Customer Journey Map and Why Do You Need One?

Cover

Your business likely already considers CX design and plain old customer service – but do you approach it from an organization-wide level, or view the experiences from the customer’s perspective?

A customer journey map can be your keyhole to truly understand your customers’ motivations and the outcomes they experience at each stage of interaction with the business.

Take an in-depth look at examples of customer journey mapping, and how these 3 steps can improve CX and boost customer loyalty:

  • Outline key stages and interactions in the customer journey
  • Gather feedback from your customers
  • Treat the customer journey map as an ever-evolving document
Vendor:
Signavio
Posted:
24 Jan 2018
Published:
31 Aug 2017
Format:
PDF
Length:
9 Page(s)
Type:
White Paper
Language:
English
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