4 factors that are shaping CX

Four ways IT can help build brand value

Cover

The customer’s whims, wishes, and behavior can make or break a business and brands must pay attention if they want to maintain glossy reputations and healthy profits.

In this guide, uncover 4 factors that are shaping customer experience, and how IT leaders can get in on the action.

Learn more about the importance of:

  • Identifying and prioritizing compliance challenges
  • Finding the right data analysis tools
  • Managing connections between contact centers and customers
  • And more
Vendor:
Netcall
Posted:
09 Jan 2018
Published:
09 Jan 2018
Format:
PDF
Length:
6 Page(s)
Type:
Resource
Language:
English
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