Artificial intelligence is bringing nuance to chatbots

A Primer: The Evolution of Intelligent Bots


Chatbots are a great idea in theory, but their unreliable self-service and basic functionality can leave your customers feeling unimportant or dissatisfied. To truly be effective, chatbots must evolve.

See how artificial intelligence (AI) is making it possible for chatbots to have more life-like conversations with your customers. Machine learning and natural language processing enable computers to understand nuance in conversations.

Consider these factors as you weigh what vendors can make your chatbots a little more human:

  • Unified cross-channel chat interface between bots and humans
  • Custom components in dialog flow that can satisfy customer requests
  • AI engine that gains insights from data
  • And more
Oracle Corporation UK Ltd
08 Jan 2018
30 Sep 2017
28 Page(s)
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