How IoT and machine learning are changing customer engagement

The IoT Imperative for Consumer Industries

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Consumer industries are facing once in a lifetime changes in the way they engage and interact with their customers thanks to trends like digitally-driven omnichannel strategies and consistently rising customer expectations.

This white paper examines the role played by IoT in shaping digital transformations and customer engagement strategies for consumer industries.

Learn how to support customer experience management efforts with IoT, and explore topics like:

  • The rise of AI and machine learning
  • Digital data security, privacy, and regulation
  • The use of IoT infrastructure to automate processes
  • And more 
Vendor:
SAP
Posted:
11 Dec 2017
Published:
31 May 2017
Format:
PDF
Length:
18 Page(s)
Type:
White Paper
Language:
English
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