6 tips for building a successful help center

6 Tips for Building a Thriving Help Center

Cover

A survey conducted by Nuance Enterprise found that 67% of respondents prefer to self-service over speaking with a representative.

Another study by Coleman Parkes for Amdocs found that 91% would use a company's online knowledge base to meet their customer service needs.

In this paper, learn how you can build an all-in-one knowledge base, community and customer portal, with a help center platform. Uncover 6 tips for building a help center that thrives.

Vendor:
Zendesk
Posted:
05 Dec 2017
Published:
05 Dec 2017
Format:
HTML
Type:
White Paper
Language:
English
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