How AI changes the game for customer automation

Podcast: How to Leverage AI to Improve Your Customer Service: AI can teach your chatbots to understand a customer's tone

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Many businesses would love to automate their customer interactions, but automation's impersonal nature can be off-putting to customers.

That’s because people are able to distinguish whether they're talking to a human or not. Artificial intelligence (AI) is changing that formula.

Businesses can now customize their automated interactions to customer groups or even specific customers. It's even possible that a chatbot can use AI to understand a customer's tone and mood.

Tune into this webcast to learn more. 

Vendor:
Zendesk
Posted:
22 Dec 2017
Premiered:
Dec 6, 2017
Format:
Audio
Type:
Podcast
Language:
English
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