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Service Desk Success: An Opportunity for Differentiation

Cover

The service desk is the linchpin of driving and improving support to—and on behalf of—any organization: it’s the point in IT service management where people, processes, and technology all meet. So, to successfully provide predictable, high-quality service, businesses must develop formalized service support standards and processes that are constantly monitored and reviewed.

From this paper, you’ll learn how to formulate an effective approach to IT service desk management that will assist you in differentiating your business offerings from your competitors. Read on to learn how to ensure:

  • IT resources are aligned with business requirements
  • Line management achieves control over the entire change management process
  • Customers always receive sustainable, reliable service
  • And more
Vendor:
MicroFocus
Posted:
15 Nov 2017
Published:
31 Dec 2016
Format:
PDF
Length:
8 Page(s)
Type:
White Paper
Language:
English

This resource is no longer available.