Interacting with health plan members in a new way

New Ways of Interacting with Health Care Members

Cover

Consumers expect organizations in their healthcare ecosystem to effectively communicate with them and supply information and services in a way that is as convenient as their experience in other industries.

Health plans have a pressing opportunity to engage with their members in meaningful ways.

Discover the findings of the State of the Healthcare Consumer Survey, conducted with more than 2,500 consumers with health insurance coverage, including insight about:

  • Customer service via phone and digital channels
  • Understanding the expectations of specific age groups
  • How members utilize technology
  • And more
Vendor:
HealthEdge
Posted:
02 Nov 2017
Published:
02 Nov 2017
Format:
PDF
Length:
22 Page(s)
Type:
White Paper
Language:
English
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