How enhanced productivity improves customer service

IDC: Supporting Customer Experience Initiatives Through Productivity and Process

Cover

Most companies know how essential delivering a good CX is to business.

But some might not know how to begin making their CX plans a reality.

In this IDC paper, learn:

  • What it means to the overall organization to be a CX–focused organization
  • The impact, benefits, and challenges of pursuing a customer experience strategy
  • Organizations that have effectively used tools to support service and contact center agents 
Vendor:
Zendesk
Posted:
27 Oct 2017
Published:
27 Oct 2017
Format:
PDF
Type:
White Paper
Language:
English
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