Is customer service improving? See what these survey respondents think ...

The Current State of Global Customer Service: Research Report

Cover

96% of Microsoft’s survey respondents said customer service plays a role in their choice of and loyalty to a brand – that’s a number too high to ignore.

Learn more about the current state of customer service in this research report. Discover respondents’ thoughts on:

  • Brand loyalty
  • Customer perceptions and frustrations
  • Self-service options
  • Multi-channel customer service 
  • Emerging trends
  • And more 

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Vendor:
Microsoft
Posted:
06 Oct 2017
Published:
06 Oct 2017
Format:
PDF
Length:
32 Page(s)
Type:
Research Content
Language:
English
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