How "shift-left" will impact your customer service and support

The Importance of Remote Customer Support in a Shift-Left World

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Shifting work left—that is, to lower levels of support—not only decreases the cost of support , but also gets the resolution to the customer faster .

Learn how this model lowers time to resolve issues and reduces cost without hurting your valuable customer service quality levels.

According to predictions from IDC, nearly three-quarters of the workforce will be mobile by 2020. This always-on, increasingly mobile workforce expects and needs service where they are, without the need to wait for a technician to come to them.

Get a deep understanding of the “shift-left” approach in this 9-page report by HDI Research. 

Vendor:
LogMeIn Rescue
Posted:
29 Aug 2017
Published:
29 Aug 2017
Format:
PDF
Length:
9 Page(s)
Type:
White Paper
Language:
English
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