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Optimize Your Workforce for the Omnichannel Revolution

Cover

Many businesses are mixing in more channels of interaction to provide better customer experiences. However, these omnichannel strategies have a large impact on workforce management.

This e-book explores how to create comprehensive omnichannel workforce management to help you orchestrate your customersā€™ journey and improve overall experiences.

Learn how to:

  • Optimize planning, forecasting, and scheduling
  • Integrate workforce management with your contact center platform
  • Improve and automate analytics and reporting
  • And moreĀ 
Vendor:
Genesys
Posted:
25 Aug 2017
Published:
25 Aug 2017
Format:
PDF
Length:
16 Page(s)
Type:
eBook
Language:
English

This resource is no longer available.