How to use predictive analytics for better CX

Predicting Customer Satisfaction Helps Prioritize Interactions and Prevent Churn: Using predictive analytics for better CX

Cover

Today, there are various ways to measure customer satisfaction, but it’s often difficult to know how to use these metrics to improve operations and reduce customer churn within the contact center.

In this white paper, explore how customer service teams are improving customer experiences with predictive analytics, and explore how Zendesk is already incorporating predictive analytics and machine learning into their upcoming CRM software.

Vendor:
Zendesk
Posted:
17 Jul 2017
Published:
03 Feb 2016
Format:
PDF
Length:
5 Page(s)
Type:
White Paper
Language:
English
Already a Bitpipe member? Login here

Download this White Paper!