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3 Ways Your Service Desk Can Increase Business Trust with Agile

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Agile is one of the hottest IT concepts to emerge in the last decade. It's generally thought of in terms of software development, but it can also be thought of as a highly-collaborative, rapid-delivery project management methodology.

The issue is that Agile usually runs counter to service desk principles, so the question is how does your IT service desk build trust between your IT organization and the business? By continuously demonstrating and delivering business-defined value.

Read on to learn about the three keys to building business trust with your service desk utilizing Agile methodology.

Vendor:
Cherwell
Posted:
13 Jun 2017
Published:
17 Oct 2016
Format:
HTML
Type:
Microsite
Language:
English

This resource is no longer available.