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Detangle the Agent Desktop Disaster Empower Your Team to Deliver a Seamless Customer Experience

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With 50% of users indicating they have to repeat information as part of a service request, 48% complaining about response times, and 43% preferring a different communication channel altogether, responding to user requests is challenging. And responding to those requests is made all the more difficult when agent desktops are complex and filled with different apps for ACD, CRM, knowledge base, ticketing systems, database lookup, and so on.

Your desktops could be inhibiting your employees and hurting your customer relations.

Watch this webcast to learn how to optimize your desktops, improve customer relations, and how to better manage customer data - using an integrated solution that consolidates all customer service interactions into a single work stream.

Vendor:
Genesys
Posted:
05 Jun 2017
Premiered:
02 Jun 2017
Format:
Multimedia
Type:
Virtual Environment
Language:
English

This resource is no longer available.