Contact center product overview: Conversation Manager

How To Help Your Contact Center and Keep Customers Happy

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The ability to manage interactions across channels as a single, coherent conversation is key to keeping your customers engaged and happy.

In this product overview, learn about how Conversation Manager from Genesys, a customer experience management platform, can help your contact center.

Understand how this technology can:

  • Help your reps upsell
  • Engage predictive personalization
  • Send status notifications
  • And more 
Vendor:
Genesys
Posted:
24 Feb 2017
Published:
24 Feb 2017
Format:
PDF
Length:
2 Page(s)
Type:
Product Overview
Language:
English
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