Survey report: Challenges & strategies for customer service managers

Survey Report: Putting Customer Service First

Cover

Great customer service has always been a top business priority. Customers expect to get questions answered or issues resolved immediately. However, most organizations struggle to meet those expectations.

According to a survey conducted by Intergram Research, the best customer service provider are:

  • 29% more likely to achieve higher customer satisfaction
  • 42% more likely to earn greater customer loyalty
  • 53% more likely to have a high impact on company revenue

In this report, uncover 3 characteristics that separate the companies with the very best customer service from those that struggle, top challenges facing customer service managers, and strategies for delivering excellent service.

Continue reading to explore more survey findings and key takeaways for companies looking to deliver best-in-class customer service. 

Vendor:
ServiceNow
Posted:
17 Oct 2018
Published:
15 Oct 2018
Format:
PDF
Length:
5 Page(s)
Type:
Research Content
Language:
English
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