Increase accuracy of IT technical support with a cognitive computing solution

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IT technical support exists to resolve client issues quickly and answer their questions. But mastering a complex process of knowing where to look for the answers is extremely labor intensive and time consuming for IT professionals to undertake.

This webcast offers information about a solution that harnesses cognitive computing to assist with customer support. It diagnoses service requests to identify the best resolution almost instantaneously. Access this webcast now to see some of the client benefits this system has to offer, including:

  • Decreased call duration
  • Reduced system downtime and time to resolution
  • Reduced on-sight service calls
  • and more
Vendor:
IBM
Premiered:
01 Nov 2016
Language:
English
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