5 keys to improve self-service, customer experience

How to Bolster Your Businesses' Self-Service and Improve Customer Experience

Cover

If your customers have a problem, they want to take the fastest and easiest path possible to resolution.

65% prefer to use web self-service options over calling a contact center and talking to a person; this number will only continue to grow.

According to Forrester and IDC, your website is the go-to self-service method. But what does it take to enable great self-service?

Access this e-book to explore 5 capabilities that are going to strengthen your self-service, raise case deflection, improve customer experience, and bolster your bottom line.

Vendor:
Coveo
Posted:
04 Nov 2016
Published:
04 Nov 2016
Format:
PDF
Length:
16 Page(s)
Type:
eBook
Language:
English
Already a Bitpipe member? Login here

Download this eBook!