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Your Guide to Getting Omnichannel Customer Service Right

Cover

Now that consumers interact with retailers and brands through a number of web-based and mobile avenues, companies have a tremendous opportunity to reach new consumers, sell more, and build long-term loyalty. 

A comprehensive view of your customers' transactions and behaviors can help you achieve these goals, and maximize personalization through multiple channels. Access this resource for insight into:

  • Omnichannel service strategies and imperatives
  • Ways to take inventory of your customer service initiatives and goals
  • Execution strategies for putting people, processes, and systems in place
  • And more
Vendor:
Zendesk
Posted:
20 Sep 2016
Published:
20 Sep 2016
Format:
PDF
Length:
18 Page(s)
Type:
Language:
English

This resource is no longer available.