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CIOs Move IT from an ITIL Operational View of Services to a Strategic Business Focus

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Did you know you can drive IT management improvement by strengthening the relationship between IT services and delivery processes?

CIOs must move beyond an ITIL operational view of services if they want to communicate value, guide IT management decisions, and mature the IT organization toward a strategic business focus.

This service portfolio from Gartner offers an analysis of common challenges CIOs face when communicating the strategic business value of moving from process-optimized to service optimized IT operations. Download now to receive expert recommendations for understanding the business context for service delivery.

Vendor:
Gartner
Posted:
03 Aug 2016
Published:
22 Feb 2016
Format:
PDF
Length:
9 Page(s)
Type:
Analyst Report
Language:
English

This resource is no longer available.