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Case Study: Streamlining Customer Service in Dental Care

Cover

Centres dentaires Lapointe, a family-owned chain of dental practices in Quebec, had plans to expand and in order to be successful, they knew they would need to streamline their customer – or rather, their patient – service processes.

This case study examines the strategies the practice adopted to achieve:

  • Automated call redirection to connect callers with the right staff immediately
  • Reduced call center staff and number of phone lines
  • And more
Vendor:
Avaya TSG
Posted:
14 Jul 2016
Published:
14 Jul 2016
Format:
PDF
Length:
1 Page(s)
Type:
White Paper
Language:
English

This resource is no longer available.