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Financial Services: Creating the Connected Customer Experience

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Success in retail banking means creating a connected customer experience in every interaction, in every part of the institution. The key is to deliver multichannel service to deliver a consistent experience from branch to mobile and everywhere in between.

This guide walks you through each step and the different roles to be played in creating connected customers. You'll identify what today's customers want, how to increase customer loyalty and how banks can meet their expectations at every level of service.

Vendor:
Avaya TSG
Posted:
30 Jun 2016
Published:
30 Jun 2016
Format:
PDF
Length:
5 Page(s)
Type:
White Paper
Language:
English

This resource is no longer available.