Operational intelligence: John Lewis' CEM success story

Operational Intelligence Supporting Online Growth at John Lewis

Cover

For John Lewis, uptime is critical because of the direct impact on sales.

So in order to ensure optimal uptime, they needed a solution that would give them visibility across their entire infrastructure, enable them to address issues before they could hurt the company’s reputation for superior customer service, and support rapid growth for their website. So what did they do?

This case study reveals how they adopted an operational intelligence platform to gain visibility across their entire infrastructure to improve the customer experience. Learn how they were able to:

  • Streamline troubleshooting and application delivery for improved customer experience
  • Support rapid sales growth and tracking site performance
  • And more
Vendor:
Splunk
Posted:
11 Apr 2016
Published:
11 Apr 2016
Format:
PDF
Length:
2 Page(s)
Type:
Case Study
Language:
English
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