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How Metro Bank Creates Happy Customers

Cover

Delivering amazing customer service begins from the inside – with empowered employees who can provide quick answers to customer issues.

But without the most relevant and correct information in hand, this goal is out of reach for even the most motivated reps.

This case study discusses how Metro Bank employed a CRM self-service tool, giving front-line agents quick access to the right information so they can deliver exceptional customer service. Learn this tool allows you to:

  • Easily create, edit, publish, and share content
  • Provide real-time feedback to make quick improvements to content
  • And more
Vendor:
Microsoft
Posted:
24 Feb 2016
Published:
24 Feb 2016
Format:
PDF
Length:
1 Page(s)
Type:
Case Study
Language:
English

This resource is no longer available.