Transform your call center with UC

The right cloud-based UC for your call center

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Unified communications, and the vendors that sell the technology, are making big promises about transforming the call center – into a place where calls are resolved the first time, where customers are satisfied, and where costs go down and profits go up.

Integrating unified communications with the call center presents a dilemma when it comes to the technology –  the cloud is an efficient delivery model for an array of UC applications for an extended workforce, but where do you start the buying process? 

Answer a few brief questions in our Call Center Survey and receive our expert e-guide, What to Look for in Cloud-Based UC.

This resource will help you decide which UC applications are best for the cloud and will address the issues that come with moving to the cloud – including integration, security and enterprise support – as well as provide criteria for evaluating the providers that should be on your short list.

Vendor:
TechTarget
Posted:
03 May 2017
Published:
30 Nov 2015
Format:
HTML
Type:
Resource
Language:
English
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