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The Multichannel Mandate: Ready, Set, Automate

Cover

A proliferation of communication channels has changed the way customers make contact – and organizations are struggling to fit them all together and still provide exemplary customer service.

Automation tools can help, but they need to be set up correctly to prevent reputation-killing failures.
 
In this expert e-book, CRM expert Scott Sachs explores:
 
• Various automation technologies that you can leverage
• Tools to help train your staff when adjusting to meet business needs
• And more

Vendor:
SearchCRM
Posted:
09 Sep 2015
Published:
17 Aug 2015
Format:
PDF
Type:
eBook
Language:
English

This resource is no longer available.