Case Management and Smart Process Applications
Smart Process Applications (SPAs), Intelligent Business Processes, Adaptive BPM – these are all terms applied to a new generation of applications that use computer intelligence to extract context-relevant information from the content associated with a business process, and use it to select, modify or re-direct the next steps in the workflow.
One of its primary applications is in case management. Applications can range from payment management, through contract bids, claims handling and loan origination, to traditional healthcare, crime or legal cases.
In this report, we take an in-depth look at the applicability of smart process applications, the experience of early users, the drivers for improved case management, and the feature sets required of a modern case management system.
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