Measuring Community Health with Indicee Analytics

Companies that have introduced Salesforce Chatter Communities to deepen connections between customers, partners and employees, are probably familiar with the 5 steps of the Salesforce Communities Framework. The framework, provided by salesforce.com, helps create the conditions for sustained value across a company’s entire ecosystem.

The following e-book has been designed to provide practical advice on how to achieve step 5 of the Salesforce Communities Framework—Measure, Learn, Repeat. Companies investing in Communities should set out clear business goals from the start and measure progress as they go.

The e-book provides examples of what to measure to ensure healthy, engaged communities, and how to measure it using analytics. Also included is a re-cap of the location for the full framework.

Vendor:: Indicee
Posted:: Feb 8, 2021
Published:: Mar 14, 2014
Format:: PDF
Type:: eBook

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