Contact Center: Mobile Apps and KPI to Boost Customer Satisfaction

Contact Center: Mobile Apps and KPI to Boost Customer Satisfaction

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As 56% of all American adults are now smartphone users, the number of potential customers and customer interactions via mobile is exploding.  "Mobile represents a cultural shift in our society, and contact centers need to engage their customers in a way that recognizes this shift," says Eric Camulli, vice president of marketing at technology vendor Virtual Hold Technology.

In this exclusive e-guide, learn more from Camulli and other experts from Forrester Research, Inc. and Ovum as they discuss the emergence of mobile contact center apps for creating a better customer experience.   You'll also discover best practices for cutting through copious contact center data with key performance indicators (KPI) to measure:

  • Performance
  • Quality
  • Customer satisfaction
  • And more
Vendor:
Five9
Posted:
Feb 8, 2021
Published:
Mar 13, 2014
Format:
PDF
Type:
eGuide
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