10 Metrics Every IT Solutions Provider Should Be Tracking
The ability to receive and analyze data for businesses is to increase reliability and performance. IT departments should be tracking a wide set of data in order to improve efficiency and overall performance and profitability.
This guide explores 10 key metrics that IT solutions providers should be tracking. Read now for more information on these metrics, including:
- First response and resolution performance
- Billable vs. non-billable time
- Client satisfaction
- And more