10 Metrics Every IT Solutions Provider Should Be Tracking

The ability to receive and analyze data for businesses is to increase reliability and performance. IT departments should be tracking a wide set of data in order to improve efficiency and overall performance and profitability.

This guide explores 10 key metrics that IT solutions providers should be tracking. Read now for more information on these metrics, including:

First response and resolution performance
Billable vs. non-billable time
Client satisfaction
And more

Vendor:: Autotask Corporation
Posted:: Feb 8, 2021
Published:: Jan 22, 2014
Format:: PDF
Type:: White Paper

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