Best Practices in Customer Experience Management
Customer Experience is based largely in the world of social media where customers engage and interact with brands building customer loyalty and satisfaction. Organizations that understand the importance of social media in customer experience, gain the most insights and efficacy for their campaigns.
How can you harness the power of social media to more effectively engage customers foster customer loyalty and drive revenue?
This expert e-guide offers tips, tricks and best practices for driving social media and CEM success. Read on now to learn more about:
- Traditional methods of information-gathering
- The role of social media in providing customer insights
- The value of automated contact services
- And more