Connecting the Clouds: Best Practices for Integrating IT Service Management
A great chef can combine a group of seemingly unrelated ingredients to create a delicious meal. This is not dissimilar from the task facing IT leaders today, as they have to find a way to make disparate cloud-based services work in harmony with their enterprise’s internal systems in order to satisfy the business end of your organization and provide high quality service.
To accomplish this daunting feat, you need to create a corporate-wide integration strategy that focuses on Software-as-a-Service and provides the flexibility to meet new opportunities. This whitepaper details five strategies for getting started. Here are a few now:
- Identifying the people and processes involved
- Looking at how you process and integrate data
- Understanding how SaaS helps with efficient delivery
- And two more…
Download now for the complete list and also uncover what to look for in an IT service management vendor. One piece of advice? Look for scalability.