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Customer experience management (CEM) crosses multiple departments and IT systems. How should organizations tackle the enormous task of mapping out a CEM transformation?
In this E-Guide, learn how to plan and allocate resources for CEM, compare the latest types of customer experience analytics applications, and find out how companies can use CEM technology to craft a single view of the customer.
- Vendor:
- OpenText
- Posted:
- Apr 2, 2021
- Published:
- Sep 17, 2013
- Format:
- Type:
- eGuide
