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Case Study: Providing Top-Notch Customer Service With the Latest Communications Technologies


In today’s business world, the standard for customer service can determine whether a business flies or dies, and organizations require state-of-the-art collaboration technologies to help meet this standard. With the right collaboration tools, your organization can provide the services that users and customers demand. This informative case study examines how a full-service financial institution utilized a collaboration platform to meet a broad set of requirements, including high availability and scalability, intelligent call routing and integration with email and existing solutions.



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Cisco Systems, Inc.
15 Jul 2013
15 Jul 2013
White Paper

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