What Tools are New in the Contact Center?

There are plenty of new tools on the market that can boost a contact center’s performance. But an organization that jumps into a new social contact center technology initiative or adopts a desktop tool without a clear strategy can end up creating more problems down the road.

This E-Guide takes a look at the latest advanced contact center technologies that can help agents better anticipate customer needs and accelerate the resolution of customer cases.

Vendor:: TechTarget Customer Experience
Posted:: Feb 8, 2021
Published:: Jul 19, 2013
Format:: PDF
Type:: eGuide

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