The call center at the Hong Kong Efficiency Unit needed a way to manage the high volume of complaints that were inundating the center, and to route the data to the correct departments for follow-up action.

Read this brief case study to see how the Hong Kong Efficiency Unit leveraged a visual analytics platform to make more efficient use of their big data and provide better customer service.  Learn how this technology enabled the call center to get faster results delivered to multiple mobile devices for easy access, and make more informed decisions based on improved data quality.

Vendor:

SAS

Posted:

25 Jun 2013

Published:

21 Mar 2013

Format:

PDF

Length:

2 Page(s)

Type:

Case Study

Language:

English