Case Study: US Airways

Case Study: US Airways

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In the highly competitive airline industry, carriers need to keep their customers as happy as possible. For US Airways, a major U.S. airline serving more than 80 million passengers each year, maintaining high customer satisfaction depended on the ability to respond more quickly to customer service requests.

Vendor:
Message Systems
Posted:
Feb 8, 2021
Published:
Mar 31, 2013
Format:
PDF
Type:
Case Study
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