Case Study: US Airways

In the highly competitive airline industry, carriers need to keep their customers as happy as possible. For US Airways, a major U.S. airline serving more than 80 million passengers each year, maintaining high customer satisfaction depended on the ability to respond more quickly to customer service requests.

Vendor:: Message Systems
Posted:: Feb 8, 2021
Published:: Mar 31, 2013
Format:: PDF
Type:: Case Study

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