IBM Watson at Work: The Rise of Cognitive Computing
Customers today usually have two options if they have a question about a product or service. They can search through a huge amount of product literature online or take the time to call a customer service rep - that is, until now.
Access this eye-opening webcast to learn about a question-answering analytics system that can drastically change the customer service landscape, as it functions as a self-service chat session to answer questions that would normally be directed to a call center.
Discover how this technology works, and the benefits it offers including improved customer experience, faster issue resolution, increased top-line revenue, and more!