With many new ways of communication open to customers, your call center must be equipped to deal with customer problems over phone, email, social media, and other channels, or risk losing the customer to more technologically savvy competitors.

Check out this expert e-guide to learn about the desktop tools, analytics, and training programs that can equip your contact center agents for success.

Vendor:

KANA

Posted:

02 May 2013

Published:

02 May 2013

Format:

PDF

Length:

10 Page(s)

Type:

eGuide

Language:

English