Transforming Customer Experience: The Convergence of Social, Mobile and Business Process Management
Businesses need a way to set themselves apart in today's rapidly growing environment. By deploying agile business processes, enterprises can adapt quickly to customer needs, policies, regulations and other variables. Combining technologies like social computing, mobile computing and business process management (BPM) may give your enterprise the leg up it needs.
View this white paper to learn how social and mobile business models contribute to important new frameworks for collaboration and information sharing. It addresses several important business imperatives, including:
- Delivering consistent experiences
- Increasing revenue
- And more