Boost CEM with chief customer officer
In a survey of 200-plus large businesses, the Temkin Group found that only 7% of companies are truly customer-centric.
How can you tell if your company is customer centric and if not, what can you do to move towards this goal?
Access this exclusive resource to find out about the value of a chief customer resource officer. Read on to learn more about their duties and responsibilities and how they can help you organization refocus on the increasingly important customer experience management. Other topics discussed include:
- Customer experience defined
- Merging silos
- And more